Hertz

Images of Hertz

Opinions

• Shavonnah Webb

  Oct, 23 2018
  ★ ☆ ☆ ☆ ☆
  Reserved a large SUV a month in advance. Halfway to my vacation location oil change light comes on stating I have 4% oil life light comes on. 500 miles in the middle of nowhere at 1am I drove the vehicle to my intended destination. Once I arrived the light states 0% so I called road side service and was told to go buy oil and drive the vehicle 45 minutes away to the airport. I'm on vacation on on my sons birthday they want me to drive a vehicle to a store to buy oil and buy more gas and then proceed to drive it to the airport without compensation for my time or my money. So then after making a formal complaint I call the original office and Jeff proceeds to tell me to ignore the vehicle lights because someone supposedly forgot to reset the sensor. When I asked to speak with a manager he told me that the manager was unavailable, refusing to give me the managers information. The sensor is supposed to be reset for an oil change at 17000 miles, car has 22000. Naturally I become upset because I am 900 miles away from home with 2 children and I am being told to do a job that I basically paid hertz to do. Jeff then tells me that he is going to hang up the phone because there is nothing wrong with the vehicle. This is by far the worst location I have ever dealt with. Paying to rent a vehicle is for the safety and comfort that the vehicle will work and function properly. If I had to go through all of this trouble I should have just kept my money and driven my own vehicle.

The nearest places

• Establishment, Insurance agency

  Guth Melissa

  +1 623-535-7490

  1412 North Central Avenue, Avondale, AZ 85323
• Establishment, Insurance agency

  B & B Insurance

  +1 623-932-9892

  1430 North Central Avenue # E, Avondale, AZ 85323
• Establishment, Insurance agency

  Star Insurance Services

  +1 623-932-9892

  1430 North Central Avenue, Avondale, AZ 85323
• Establishment, Transit station

  Van Buren St & Central Ave

  United States, Avondale, AZ 85323
• Establishment, Dentist

  Protection Plus Dental Center: Dhanjal Sabrina K DDS

  +1 623-932-0539

  1430 North Central Avenue # A, Avondale, AZ 85323
• Establishment, Dentist

  Protection Plus Dental Center: Dhanjal Sewa DDS

  protectionplusdentalavondale.com

  +1 623-932-0539

  1430 North Central Avenue # A, Avondale, AZ 85323